“The customer is always right” is the phrase that gets thrown around a lot for the most companies and businesses. But when Amanda, the owner of Pizza Inn heard a customer verbally assaulting one of her workers with special needs, she knew she needed to take action.
The customer had asked an employee with autism to refill a lettuce bowl in the salad area. But the boy wasn’t trained to do this. Each Pizza Inn staff member has a particular duty and is only requested to perform their own individual duties.
Although the customer had explained to him the situation privately, he was still not happy. He began to belittle the employee, the manager and others in the building.
Before leaving the restaurant, he shouted saying that Pizza Inn should hang a ‘warning’ sign to let other people know that the restaurant has a lot of disabled employees.
Witnessing the whole scene, Amanda was disgusted. How could somebody belittle and embarrass her work family? She decided to take action. She hung a sign on the front of the building, but her sign read:
“We are proud to be an equal opportunity employer and hire all of God’s children.”
Amanda Cartagine is a mother to a child with Down Syndrome so she knows that those with special needs just need a little more time to master a task. They’re not ‘useless’, they can get tasks done and they do it with a smile and charm.
“We parents with special needs (children) are always faced with breaking down barriers, stigmas, teaching other people that our children are more like them, than different. If you have the patience to let them take their time and learn at their pace, when the light bulb comes on, they are unstoppable.”
Amanda’s sign demonstrates that disabled people are hired at her restaurant, and she will continue to hire them in the future. One of the newest employees was her own son, who started working at Pizza Inn just a few months ago (pictured above).
We believe that every one of God’s children is precious and we always should treat others with compassion. Share this story to have your friends’s hearts warmed.